Terms & Conditions

These Terms and Conditions outline the agreement between you (“the Client”) and Faith Ellen (“the Coach”) when booking or attending any coaching session through this website. By completing a booking and ticking the Terms & Conditions box, you confirm that you have read, understood, and agreed to the following:

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1. Booking & Payment
All sessions must be paid for in advance. No coaching call can take place without successful payment. Your booking is only confirmed once payment has been received and a confirmation message has been issued. For clients requiring an invoice or Zoom link, a valid email address is recommended, as invoices cannot be issued without it. A telephone number is mandatory for all bookings.

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2. Cancellation & Rearranging Sessions
If you need to rearrange your session, please send a text as soon as possible to rearrange. Missed appointments without notice cannot be refunded or rearranged, but appointments can be changed with enough notice. 

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3. Session Format
Clients may choose their preferred method of communication: phone call, WhatsApp video call, or Zoom. The Coach may either call you at the scheduled time, or you may call the Coach depending on the agreed method.

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4. Reminders
Appointment reminders may be sent 24 hours before your session via text or email (depending on the information provided).

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5. Professional Standards
The Coach is fully certified, insured, and operates under professional conduct at all times. Coaching is not a substitute for medical, legal, or therapeutic intervention.

6. Client Responsibility
By booking, you acknowledge responsibility for your own decisions and outcomes following sessions. You agree to communicate honestly and participate fully in the coaching process.